1. shipping destinations: we offer shipping services worldwide, including countries within the european union and beyond.
2. shipping methods: we provide reliable shipping options to suit your needs. our standard shipping method is dhl or dpd company. expedited shipping options may be available for an additional fee.
3. shipping costs: shipping costs are calculated based on the destination country and the weight of the package. the shipping cost will be displayed during the checkout process before payment is made.
4. customs and duties: customers are responsible for any customs duties, taxes, or fees that may apply to their orders upon importation into their respective countries. these charges are not included in the item price or shipping cost and are the sole responsibility of the customer.
5. order processing time: orders are typically processed and dispatched within 5 business days after payment has been received. please note that orders placed on weekends or public holidays will be processed on the following business day.
6. delivery time: the estimated delivery time varies depending on the destination country and the chosen shipping method. while we make every effort to ensure timely delivery, please be aware that unforeseen circumstances such as customs clearance procedures or postal delays may affect delivery times.
7. order tracking: once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. you can use this tracking number to monitor the status of your delivery online.
8. shipping restrictions: certain items may be subject to shipping restrictions due to size, weight, or shipping regulations. we reserve the right to refuse shipping to certain destinations or impose additional shipping charges for oversized or overweight items.
9. delivery address: please ensure that the delivery address provided during checkout is accurate and complete to avoid any delays or delivery issues. we are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
10. shipping insurance: shipping insurance is available for an additional fee upon request. please contact us if you would like to purchase shipping insurance for your order.
11. lost or damaged shipments: in the event that your order is lost or damaged during transit, please contact us immediately. we will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution.
12. shipping policy updates: we reserve the right to update or modify our shipping conditions at any time without prior notice. any changes to our shipping policy will be reflected on our website.