the unisex scarf is hand-knitted from alpaca wool, which, in addition to warmth, stands out for its softness. the scarf is available as a unique piece, but it can also be custom-made in other colour variations upon request.
hand-knitted alpaca scarf
size: 40 x 111 cm
material: 100% alpaca wool
cleaning: only gentle handwashing, no iron; dry in horizontal position
1. shipping destinations: we offer shipping services worldwide, including countries within the european union and beyond.
2. shipping methods: we provide reliable shipping options to suit your needs. our standard shipping method is dhl or dpd company. expedited shipping options may be available for an additional fee.
3. shipping costs: shipping costs are calculated based on the destination country and the weight of the package. the shipping cost will be displayed during the checkout process before payment is made.
4. customs and duties: customers are responsible for any customs duties, taxes, or fees that may apply to their orders upon importation into their respective countries. these charges are not included in the item price or shipping cost and are the sole responsibility of the customer.
5. order processing time: orders are typically processed and dispatched within 5 business days after payment has been received. please note that orders placed on weekends or public holidays will be processed on the following business day.
6. delivery time: the estimated delivery time varies depending on the destination country and the chosen shipping method. while we make every effort to ensure timely delivery, please be aware that unforeseen circumstances such as customs clearance procedures or postal delays may affect delivery times.
7. order tracking: once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. you can use this tracking number to monitor the status of your delivery online.
8. shipping restrictions: certain items may be subject to shipping restrictions due to size, weight, or shipping regulations. we reserve the right to refuse shipping to certain destinations or impose additional shipping charges for oversized or overweight items.
9. delivery address: please ensure that the delivery address provided during checkout is accurate and complete to avoid any delays or delivery issues. we are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
10. shipping insurance: shipping insurance is available for an additional fee upon request. please contact us if you would like to purchase shipping insurance for your order.
11. lost or damaged shipments: in the event that your order is lost or damaged during transit, please contact us immediately. we will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution.
12. shipping policy updates: we reserve the right to update or modify our shipping conditions at any time without prior notice. any changes to our shipping policy will be reflected on our website.
1. eligibility: we accept returns and exchanges on ready-to-wear garments within 14 days of the purchase date. to be eligible for a return or exchange, the item must be unused, unworn, and in the same condition as when it was received. it must also be in its original packaging with all tags attached.
2. exclusions: please note that certain items are not eligible for return or exchange, including custom-made or personalized items and intimate apparel (such as swimwear and underwear).
3. return process: to initiate a return or exchange, please contact us within the specified return period. you can reach us via email or through our website's contact form. please provide your order number and details of the item(s) you wish to return or exchange.
4. return shipping: customers are responsible for the cost of return shipping unless the return is due to an error on our part (such as receiving the wrong item or a defective product). we recommend using a trackable shipping service and purchasing shipping insurance for your return package.
5. refunds: once your return is received and inspected, we will send you an email notification to confirm the receipt of your returned item(s). if the return is approved, a refund will be processed to your original method of payment within 14 business days. please note that return shipping fees are non-refundable.
6. exchanges: if you wish to exchange an item for a different size, colour, or style, please indicate your preference when contacting us for the return authorization. exchanges are subject to availability. if the desired item is unavailable, a refund or store credit will be issued instead.
7. damaged or defective items: in the unlikely event that you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective area. we will arrange for a replacement or offer a full refund, including return shipping costs.
8. non-compliance with policy: items returned without prior authorization or not in compliance with our return policy may be subject to refusal or restocking fees.
9. legal rights: this return & exchange policy does not affect your statutory rights as a consumer under the laws of the czech republic and the european union.
10. policy updates: we reserve the right to update or modify our return & exchange policy at any time without prior notice. any changes to our policy will be communicated on our website.